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Terms & Conditions

As a condition of using the Cana Wine (CW) website and other Cana Wine services (service) you agree to comply with and be subject to all the following terms and conditions of use.

Your use of the services constitutes your agreement to comply with the following terms and conditions.

The following rules may be modified from time to time. Continued use of the service by you will constitute your acceptance of any changes or revisions.

If you do not agree with these terms and conditions, please do not use the services.

Personal use of the service

  • Wine purchased from CW is for personal use only, and is not for resale.
  • The service shall be used for lawful purposes only. You agree that you will not use any obscene or offensive language, or place on the Service any material that is false or defamatory.
  • You agree that you have read and understood our privacy policy and consent to the use of your information in accordance with this.

Responsible Service of alcohol

  • CW does not sell alcohol to persons under the age of 18.
  • By placing an order, you affirm that you are over the age of 18.
  • By placing an order, you acknowledge that any person receiving a shipment of wine ordered by you is over the age of 18.

 Deliveries & Conditions of Ordering 

  • Persons ordering alcoholic products must be over 18 years of age.
  • CW reserves the right to request further information such as photo ID and credit card information for validation of age and security purposes. Failure to comply with additional information requests may result in cancellation of your order.
  • CW may cancel your order prior to delivery in whole or in part if any of the ordered products are unavailable. Any such cancellation shall be by giving you reasonable notice via the contact details you provide us.
  • CW may rely on any person over the age of 18 who is at the address provided by you, and who received your products, as being authorised for that purpose. 

Refunds and Returns 

  • In the event that your purchase is faulty, damaged, or breaches a consumer guarantee under the Australian Consumer Law we would be happy to refund your money or exchange the product, on presentation of proof of purchase. In some cases, we will not be able to accept returns and instead we will seek to provide alternative solutions on a case by case basis in direct communication with the buyer.
  • If you are seeking a specific vintage, please contact our team directly before purchase to avoid disappointment. We make every effort to ensure that the correct vintage (year made) is correct, however, this changes frequently and the vintage delivered may differ from the Current Vintage listed. We are unable to accept returns on orders where the vintage is incorrect, unless you have contacted us directly and received confirmation from Cana Wine that a specific vintage will be delivered.
  • We reserve the right to exercise discretion in offering refunds or accepting returns in respect of a ‘change of mind’.


  • The copyright of all content on any platform of the service belongs to CW unless otherwise attributed. This includes, but is not limited to the design, layout and appearance of the website. The content of the Service is not to be replicated on other websites or other platforms without prior written consent from CW.


  • The content of the pages of the service is for your general information and use only. It is subject to change without notice.
  • Compare prices are a reference to the same quantity of the same product as sold by another Australian retailer. These may vary from time to time, and we will endeavour to ensure that they remain updated. We will only list compare prices where our product is cheaper than an alternative store.
  • CW does not provide any warranty or guarantee as to the accuracy, quality or completeness of the information and materials found on the services for any particular purpose.
  • Any images used on the service are for illustrative purposes only and although we strive to ensure accuracy, these images may not be representative and should not be used as references for a product’s vintage, type of closure, etc.
  • Your use of any information or materials on the service is entirely at your own risk, for which CW shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the service meet your specific requirements.
  • Any information or material placed on the service by users, including ratings, reviews, advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of CW.

 Promotional codes, competitions or related offers

  • CW reserves the right to change the terms and conditions of, or otherwise modify, suspend or cancel any promotional code, competition or related offer at any time.
  • Only one promotional code can be applied to any order.
  • Promotional codes cannot be applied to orders where referral credits are available.